Shipping policy

Shipping and delivery

Juliova products may be dispatched by different fulfilment partners, including partners outside the United Kingdom. Items in one order may arrive in separate parcels.

Destinations and charges

Available shipping options and charges are shown at checkout for your delivery address. We only accept orders to destinations supported by checkout. Do not assume that a product ships to every country.

Delivery times

Delivery depends on the item, dispatch location and destination. Please check the delivery information supplied before purchase. If no estimate is displayed for your item, contact us before ordering so we can confirm it. For UK consumer orders, goods must be delivered within 30 days unless a different delivery period has been expressly agreed with you.

Tracking and separate parcels

When tracking is available, it will be provided with the dispatch update. Tracking may take time to show its first carrier scan. Separate parcels may have different tracking numbers and arrival dates.

Delays, missing or damaged deliveries

Contact us if your delivery is overdue, missing or damaged. We will investigate with the fulfilment partner and arrange the remedy required by applicable consumer law. Your statutory rights are not reduced by carrier or supplier delays.

Address changes and customs

Check your address before placing an order. Contact us promptly to request a correction; changes may not be possible after dispatch. Cross-border orders may involve customs processing. Any applicable import charges and who pays them must be clarified before you order; contact us if this is unclear at checkout.