Refund policy

Returns and refunds

Contact Juliova through our contact form with your order number and the items concerned. Please ask for return instructions before sending goods; do not send them to the supplier address printed on a parcel.

Changing your mind

For eligible UK online purchases, tell us you wish to cancel within 14 days after delivery, then send the goods back within 14 days of notifying us. No reason is required. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is necessary. Customers pay direct return postage for change-of-mind returns. No restocking fee applies.

Refunds

For an eligible cancellation, we refund the purchase price and basic outbound delivery charge for the cancelled order. Premium delivery upgrades are not refundable. Refunds go to the original payment method within 14 days of receiving the goods back or evidence of return, whichever is earlier. Bank processing may take additional time.

Faulty, damaged or incorrect items

Contact us with a description and, where helpful, photos. We will provide the remedy and cover reasonable return costs required by applicable consumer law. Sale items have the same statutory rights. This policy does not limit your legal rights.

Exceptions

The change-of-mind right may not apply to personalised goods or sealed goods unsuitable for return for genuine health or hygiene reasons once unsealed. These exceptions do not remove rights for faulty or misdescribed goods.

Cancellation message

You may use our contact form to send: “I give notice that I cancel my purchase of [items], ordered on [date], received on [date]. My name is [name], address [address], order number [number].” This wording is optional.